FAQS

What is your shipping Time ?

Simply Bella Cosmetics currently ships in USA. All orders are processed and shipped within 1 to 2 business days. (all orders placed after 12 PM PST are processed the next business day). You'll receive a shipment notification email with a tracking number as soon as your package ships! 

Do you accept returns?

If you are unhappy with your purchase, please return your item(s) to us within 14 days for refund or exchange. We will gladly issue a refund* as long as the item(s) are unopened, in the original packaging and not damaged. * Shipping and Handling is not refundable.Please contact us if you would like to return or exchange your order.

What should I do if I receive the wrong product?

I haven't received my order & I'm panicking?

Fear not! Out of thousands of orders that have left the hands of our incredibly capable shipping department, only a handful have ever truly gone missing into the void. Occasionally though an order may be returned to us. If your package hasn't been delivered after the time listed above, please contact us. we're very happy to help track this down. Either way we'll ensure this gets into your hands as quickly as possible.

I can changed my mind-Can i cancel order?

No. About 95% of the time, we are not able to cancel an order once it has been placed. After an order comes through, it goes directly to our team in fulfillment to start getting packed-up and on its merry way to you. Very rarely, if you reach out to us within about an hour of placing that order and production happens to be a bit slower, we can catch your order before that process gets started. But typically, that's not going to be an option. We always, absolutely recommend that you do not place an order if you can't currently afford it, or if you simply do not want these lovely products. Seriously, no hard feelings at all. That being said, we do offer an amazing return policy if you're not happy with your purchase.

If product is damage during delivery?

If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please contact the store should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.